While driving on Innes Road I was rear-ended. The tow truck driver who answered the call was Ali. This note is to thank him and to thank you his employer. Ali was polite and pleasant and seemed to understand that the collision left me a bit rattled. I truly appreciated his help. It is not easy dealing with the public under the best of circumstances and this was not the best of kudos to Ali for his handling of this situation. Rita (Ottawa)
Thank you for all your kind words! Read more testimonials below.
I am writing regarding assistance provided yesterday by your company to one of our patients and their mother. The mother accidentally locked her two year old child in the car along with her car keys. Our Security staff responded and called upon your company to assist given the child was doing well in the car. Within 10 minutes, your employee Erin White responded to our call and was on site, quickly opened the lock for the much relieved mother. In addition to playing that key role, Ms. White was kind enough to waive any fees for her time. I wanted to acknowledge Gervais Towing for this extraordinary service and good will gesture. Your company’s support towards our goal of making a difference in the lives of children and youth is greatly appreciated.
Please accept our sincere thanks for all of your hard work and ingenuity in getting those containers into place for us. Both Frank and I were worried it wasn’t going to work, and you made it work with room to spare! It was amazing to watch you operate that truck as easily as I drive my little Ford Escape.
I wanted to send an email to thank Bob for the kindness and professionalism that he brought to a terrible experience. On Friday, in the morning rush hour, I ended up as the middle car in a three car accident in the centre lane. I so appreciated the approach that this gentleman brings to his job. I was treated with patience and kindness the entire time. I also appreciated that he provided useful information and suggestions without being pushy and arranged everything. He arranged everything just perfectly so that my experience, from the time he arrived on the scene to when we parted at the mechanic’s shop and I got arranged shuttle to Enterprise to Rent a Car, was excellently smooth. Thank you from the bottom of my heart for looking after me so well.
My son was in an accident on Sunday evening, downtown Ottawa. Our Honda Civic had to be towed. I went to see my son in the ambulance, and my older son who had driven me looked after the towing details. He did not get the tow truck driver’s name, but he and I would like to express our thanks to the driver. Your driver was gracious, courteous, compassionate and very professional. He looked after all the details, and provided assistance to my son in clearing valuables from the car. He definitely did his job, and much much more, in his efforts to us at this stressful time. He is truly a credit to your company. I will be certain to keep your business card with me and in our vehicles, should we need further assistance.
I had great service with your company today. The dispatcher was very helpful and the driver (Adnan) was superb!
I had the opportunity to use your service today and had the privilege of meeting Amado, who was extremely professional and friendly. I do appreciate excellent service and recommend you when and where I can.
We, at Asurion would like to take this opportunity to express our gratitude for your service. This would be a great opportunity for you to recognize one of your drivers for a job well done. Your professionalism and efficiency is always appreciated. Without further hesitation, Asurion wishes to extend thanks to you for your outstanding and excellent customer service.